Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the standard delivery timeline for my order?
Standard domestic orders are typically delivered within 5 to 7 business days, while international shipping may take 10 to 15 business days depending on customs clearance.
Do you offer customization or bespoke stitching services?
Yes, we provide premium stitching services for our unstitched collections. You can select your size or provide custom measurements during the checkout process.
What is your return and exchange policy?
Items can be exchanged within 7 days of delivery if they are damaged or incorrect. Please note that customized or stitched outfits are generally not eligible for return.
How can I track the status of my shipment?
Once your order is dispatched, you will receive a tracking number via email and SMS to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards, bank transfers, and Cash on Delivery (COD) for domestic orders within specific regions.
How should I care for my luxury formal wear?
To maintain the integrity of delicate embroideries and fabrics, we strictly recommend dry cleaning only for all our formal and bridal ensembles.